Misty Moore, M.S.
Human Factors Systems Engineer · AI Evaluation & Operations · Business Systems
Founder, Human Systems Integration & Infrastructure™ – Society’s Backbone (HSII-SB™)
Port Tobacco, MD · Open to Remote Contract Roles
misty.moore.2026@gmail.com · (571) 373-2371
Profile
Human factors and business systems engineer with nearly a decade of federal experience analyzing complex socio-technical systems, improving high-volume workflows, and translating ambiguous operational problems into structured processes, requirements, and documentation. Experienced in requirements analysis, user acceptance testing (UAT), quality review, SOP development, workflow redesign, and cross-functional problem solving. Reduced a 36,000+ communication backlog while improving response times from approximately three months to 24–72 hours. Current work applies human factors, systems thinking, and AI-assisted tools to operational analysis, with particular strength in identifying inconsistencies, edge cases, failure modes, and opportunities for system improvement.
Core Skills
Experience
- Perform structured AI evaluation and review work, applying quality standards and error/edge-case identification to model outputs
- Provide workflow analysis, functional requirements gathering, and process improvement recommendations for technology and AI-related initiatives
- Collaborate with software developers to translate business needs into technical solutions and AI-assisted operational tools
- Apply human factors and systems thinking to identify workflow friction, operational risks, ambiguity, and opportunities for improved reliability
- Author clear, structured documentation and evaluation materials that bridge domain expertise, operational needs, and technical implementation
- Supported implementation of the Redress Management System (RMS) CRM through requirements gathering, UAT, issue resolution, and multi-stakeholder collaboration
- Reduced a backlog of 36,000+ customer communications, improving response times from approximately three months to 24–72 hours through workflow redesign and process improvement
- Authored SOPs, training materials, dashboards, and operational documentation supporting nationwide programs and consistent execution across high-volume workflows
- Identified process gaps, operational inconsistencies, and system issues while partnering with TSA, CBP, technical teams, and cross-functional stakeholders
- Supported improvements to operational consistency, customer service quality, system usability, and workflow reliability
- Authored 35+ Standard Operating Procedures supporting mission-critical operations and translating complex processes into clear, actionable guidance
- Designed workflows, reporting tools, and dashboards that improved operational visibility and reduced administrative burden across teams
Technical Skills
Analysis & Operations: Requirements Analysis · Process Mapping · Workflow Design · UAT · Quality Review · SOP Development · Operational Dashboards · CRM Systems
Tools & Platforms: Microsoft Office · Excel · SharePoint · Airtable · GitHub · SQL · Python
Domains: Human Factors · Human-AI Systems · AI-Assisted Process Improvement · Federal Operations · Business Systems Analysis
Education & Certifications
M.S., Psychology — Capella University, Oct 2025 (4.0 GPA, President’s List, Graduation with Distinction)
B.S., Business Administration & Management — Western Governors University, Dec 2023
Technical & Musical Theatre Training — Weber State University & University of Montana
ICAgile Certified Professional — 2017 · Train the Trainer — ATD, 2016
Credentials & Recognition
Elsewhere
Human Systems Integration & Infrastructure™ – Society’s Backbone (HSII-SB™) · Misty Moore Publishing · The Operational Boundary podcast · The Field (LinkedIn)